Skip to main content
ZenBusiness Prod

The Login Screen Is Telling Me That My Account Cannot Be Found

 

If you’re seeing an error that says “Your account can’t be found” when trying to log in, here’s how to troubleshoot the issue and get back into your ZenBusiness account.
 

Step 1: Check How You’re Logging In

This error can appear if you’re trying to log in using the wrong method.

Make sure you are:

  • Typing your email address manually into the login fields
  • Not clicking the “Continue with Google” button unless you originally created your account using Google login

If you signed up with a regular email and password, using the Google button will not work and may show the "account can't be found" message.

 Step 2: Try Logging In Again

  1. Go to the ZenBusiness login page
  2. Enter your email address manually
  3. Enter your password
  4. Click Log In

If you’re not sure which method you used to create your account, try logging in using both:

  • Email + password
  • Google login button

Still Seeing the Error?

If you're typing in your email address (not using the Google login button) and still see “account can't be found,” it’s possible:

  • There may be a typo in the email
  • You’re using a different email than the one used to register

Contact Us for Help

If you’ve tried the steps above and the issue persists, reach out to our customer support team. We’ll help verify your account and get you logged in as quickly as possible.

Be sure to include:

  • The email address you’re trying to use
  • A screenshot of the error message, if possible
  • Was this article helpful?