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How to Reset Multi-Factor Authentication (MFA)
If you can't access your ZenBusiness account because of a multi-factor authentication (MFA) issue — such as switching phones or losing your device — call (844) 493-6249 to reset MFA over the phone. Identity verification is required for your security. The process takes 5–10 minutes.
Why Phone Verification Is Required
MFA resets require identity verification over a phone call. This protects your account — if someone else had your email and password, they still couldn't disable MFA without being able to verify your identity live with our team. We can't reset MFA via email or chat.
Step-by-Step: Reset Your MFA
- Call (844) 493-6249
- Available Monday–Friday, 8 AM–8 PM Central Time
- Tell the agent you need your MFA reset
- Verify your identity (name, account email, and a few security questions)
- The agent resets your MFA
- Log in and set up MFA on your new device
Common MFA Issues
Switched to a new phone: Your authenticator app doesn't automatically transfer to a new device. Call to reset, then set up the authenticator app fresh on your new phone.
Lost or broken phone: Same as above — call to reset, then reconfigure on your new device.
Authenticator app deleted: If you deleted the authenticator app without disabling MFA first, call to reset.
Codes no longer working: This can be a clock sync issue on your device. Check that your device's date/time is set automatically. If codes are still wrong, call to reset.
Frequently Asked Questions
Can you reset MFA via email or chat?
No — MFA resets require live identity verification over a phone call. This is a security requirement, not a process limitation.
What information do I need to provide to reset MFA?
Name, account email address, and answers to identity verification questions. Have these ready before calling to speed up the process.
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Call to reset MFA: (844) 493-6249 — Monday–Friday, 8 AM–8 PM Central.