If you do not see a recent deposit you’ve made or a payment in your pending balance, you should follow these steps.
Missing Payment
- We recommend that you first reach out to your client to ensure payment was processed on their part.
- If the client verifies that they have processed their payment, we recommend that you check your available balance as well as your recent activity.
- If at this point you are still not seeing the missing payment, we recommend that you reach out to ZenBusiness Money support via the in-app chat, by emailing Moneysupport@ZenBusiness.com, or by calling 1-844-493-6249. Our business hours are Monday - Friday from 8 am - 5 pm CST.
Missing Deposit
- We first recommend that you check your activity on your bank account to ensure the deposit is in fact missing.
- Next, we recommend that you check your available balance as well as your recent activity on your ZenBusiness Money dashboard.
- If you notice your deposit wasn’t made, you will be able to process your deposit.
- If your deposit is still pending please allow 2-3 business days from the date the deposit was initiated for your funds to deposit.
- If your deposit shows up successfully on your ZenBusiness Money dashboard, but you’re not seeing it in your bank account, please reach out with ZenBusiness Money support through the in-app chat or by emailing Moneysupport@ZenBusiness.com or by calling 1-844-493-6249. Our Business hours are Monday - Friday from 8 am - 5 pm CST.