As we don't currently offer the option to transfer domains to our services, you can still connect your third-party domain to the website you have with ZenBusiness.

Getting Started

You'll need the following information to connect your third-party domain and website.

  • Your login information to your third-party domain provider

  • The DNS records provided below

  • Please allow time for your DNS records to propagate. It can take up to 24-48 hours for the DNS records to update successfully. This is important to keep in mind if you have a deadline coming up!

A Record

Hostname: @ or yourdomain.com

TTL: 3600 or 1 hour or default

Data: 35.172.94.1

CNAME Record

Hostname: www

TTL: 3600 or 1 hour or default

Data: s.multiscreensite.com


Step 1: Enter your DNS Records

  1. Login to the account you have with your domain provider.

  2. Locate the Cpanel or domain management area.

  3. Enter the DNS records provided above. If you're unsure how to do this step, we recommend reaching out to your domain provider's support team. They can assist with getting these entered for you.

  4. Save your changes.

Step 2: Connect your Domain to your Website

  1. Navigate to the Website page located under Web Tools from the left side menu of your ZenBusiness dashboard.

  2. Click on Connect Domain and select Domain from Elsewhere.

  3. Enter your domain name into the field prompt and click Next.

  4. It will prompt you to enter the DNS information that was completed in Step 1. If you haven't already done this, please do so now. If you have, check that you already completed this step and hit Next.

Congratulations! The final step is waiting for the connection. As a reminder, this step can take 24-48 hours.


Troubleshooting

If there is no connection after the 24-48 wait period, double-check that your DNS records are entered correctly with your third-party provider. You can also use a DNS Checker to see if the connection is complete or failing.

For further assistance with DNS entries, we recommend contacting your third-party domain provider. You can use the script below:

I'm trying to connect my domain to my website with ZenBusiness. The connection is failing. Please verify that my DNS records on your end match the values in the provided screenshot.

If the DNS records are correct please ensure you connected your domain to your website using the instructions listed under Step 2.

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