Do you have questions about your merchant account? We have answers!

Q: Can I have a merchant account for more than one business?

A: At this time, we are only able to provide a single merchant account for each of our users. That means that even if you have two or more businesses with us, you can still only have one merchant account. You can use your merchant account to collect payment for any of your businesses with us, though!

We are looking into potentially adding this feature in the future, and you will be notified whenever that feature is released.

Q: Do I have to be a merchant to use the invoicing in ZenBusiness Money pro?

A: Nope! You can use invoicing at any time. Signing up for a merchant account just allows you to receive payment for your invoices directly through ZenBusiness Money. You can still write up invoices even if you have not signed up for the merchant account.

Q: How long does it take for me to get my merchant account after signing up for it?

A: We aim to have your merchant account ready to use within five business days of your approved application. ZenBusiness wants you up and running as quickly as possible, so that you can focus on the things that are really important - namely, your business!

If for some reason we request any additional documentation, please allow us a few extra days in order to set up your account. We want to make sure we have all of your documentation squared away in order to avoid any hiccups in the future.

Q: How long does it take for payments to show up in my bank account?

A: When your client sends you a payment, it will go to your merchant account first. This can take two to three business days in order to finalize. Once the money is in your merchant account, you can have it sent to your bank account. Sending the money to your bank account takes another two to three business days.

Q: Why are you requesting more documentation from me?

A: We only request documentation that is 100% necessary to bring you on board. This varies from account to account, so we do not always ask for everything immediately. We are requesting this extra documentation to keep you and all of our other customers safe.

Q: Help! I don't have the extra document you are requesting!

A: Please reach out to our ZenBusiness money support team by emailing moneysupport@zenbusiness.com. They will look into your account and help you out as quickly as possible! Please note that they may need to reach out to our payment processing partner, and a full resolution could take one to two business days.

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