My Invoice Payment Link Isn't Working — Troubleshooting

Check your Stripe connection status

1. Log in at zenbusiness.com
2. Go to ZenBusiness Money → Invoicing
3. Look for a "Set up payments" or "Connect Stripe" button
4. If you see a setup button, your Stripe account is either not connected or not fully verified

If Stripe appears connected but clients still can't pay, continue to the steps below.

How to complete Stripe verification

1. Log in at zenbusiness.com → ZenBusiness Money → Invoicing → Payments Settings
2. Click Manage Stripe Account or View Stripe Dashboard
3. Look for any "Action Required" banners in the Stripe dashboard
4. Complete any pending requirements: identity verification, bank account details, tax information

Stripe sends reminder emails to your account address when verification is incomplete. Check your inbox for emails from Stripe.

Common incomplete items:
- Bank account for payouts not linked
- SSN or business tax ID not verified
- Business address or phone number missing
- Identity documents pending review

How to disconnect Stripe

1. Go to ZenBusiness Money → Invoicing → Payments Settings
2. Click Disconnect Stripe or Remove Payment Method
3. Confirm the disconnection

How to reconnect Stripe

1. From the same Payments Settings page, click Connect with Stripe
2. Log in to your existing Stripe account (use the same email — do not create a new account)
3. Grant the requested permissions
4. Return to Money Pro — Stripe should show as connected

Important: If you need to switch to a different Stripe account, disconnect first, then connect the new account. Do not attempt to connect a second account while one is already connected.

My client says they never received the invoice email. What do I do?

Ask your client to check their spam folder — invoice emails from Stripe are sometimes filtered as promotional or commercial email. Resend the invoice from Money Pro (Invoicing → open the invoice → Resend). You can also share the direct payment link with your client by copying it from the invoice detail view.

The "Set Up Payments" button keeps appearing even though I connected Stripe.

This usually means your Stripe account has incomplete verification requirements. Log in to the Stripe dashboard (stripe.com) and look for "Action Required" notifications. Once all requirements are completed, the button in Money Pro should disappear on the next page refresh.

Can I use a Stripe account I already have, or do I need a new one?

You can use an existing Stripe account. When connecting Stripe in Money Pro, choose "Sign in" at the Stripe prompt and use your existing Stripe email and password. If you create a new Stripe account instead of using your existing one, you'll lose access to existing Stripe transaction history and may have to re-verify your identity.

ACH payments worked before and now they don't. What changed?

Stripe occasionally pauses ACH for accounts that need re-verification or updated banking information. Log in to stripe.com and check for any notifications. If Stripe looks fine, contact our support team — ACH payment failures sometimes relate to a backend merchant account issue on the ZenBusiness side.

My client paid the invoice online. Why doesn't it show as paid in Money Pro?

After a client pays online, Money Pro marks the invoice as paid within a few minutes for card payments. ACH payments take 3–5 business days to settle, so the invoice may remain in "Awaiting Payment" status until the ACH transfer clears. Once the payment settles in Stripe, Money Pro updates automatically. You can also manually mark an invoice as paid if you received payment through another channel.

I need to switch to a different Stripe account. How do I do that?

Disconnect your current Stripe account first (Invoicing → Payments Settings → Disconnect Stripe), then reconnect using the new Stripe account. Do not create a duplicate Money Pro + Stripe connection. Contact our support team if you run into errors during the switch.