Money Pro Refund Policy
Monthly Money Pro subscriptions are not refundable — you retain access through the end of the paid month. Annual subscriptions can be canceled within 30 days of purchase for a full refund, less any state or third-party fees. After 30 days, you can cancel your subscription, but no refund will be issued; access continues through the end of the annual term.
Canonical policy: This article summarizes Money Pro's refund rules. The full, authoritative refund policy across all ZenBusiness products is at zenbusiness.com/support-terms.
Refund Policy by Plan
Monthly ($30/month)
- No refund for the current month
- Cancel before your next renewal date to avoid the next charge
- Access continues through the end of the billing month you've already paid for
Annual ($300/year)
- Cancel within 30 days of purchase for a full refund, less any state or third-party fees
- After 30 days: you can cancel, but no refund will be issued; access continues through the end of the 12-month term
- Example: Cancel 45 days after purchasing annual → no refund; access continues through month 12
Exceptions — Always Refunded
Regardless of plan type or timing:
- Duplicate charges — if you were charged twice for the same subscription
- Billing after confirmed cancellation — if charges continued after you properly canceled
- Service outage refunds — if Money Pro experienced a significant outage that prevented you from using the service during a billing period, contact our support team and we'll evaluate a credit or refund
How to Request a Refund
- Contact our support team
- Provide your account email address and the charge date
- Describe your situation (within-30-day annual cancel, duplicate charge, etc.)
- Eligible refunds are processed within 5–7 business days and may take an additional 3–5 days to appear in your bank account
Frequently Asked Questions
I just bought an annual plan and changed my mind. Can I get a refund?
Yes — annual subscriptions can be canceled within 30 days of purchase for a full refund, less any state or third-party fees. Contact our support team to request cancellation and a refund.
I forgot to cancel before my renewal date and just got charged. Can I get a refund?
For monthly plans, no — the policy doesn't allow refunds for the current billing month. Annual subscriptions can be canceled within 30 days of purchase for a full refund, less applicable fees. If you have a question about a renewal charge, contact our support team to review your account.
I never set up or used Money Pro. Can I get a refund?
Money Pro is always billed as its own separate subscription — it's never bundled into a formation or compliance plan at no charge. If you've never accessed or set up Money Pro, contact our support team and we'll review the situation against the standard refund policy above.