how-to-cancel
How to Cancel Money Pro
To cancel Money Pro, log in at app.zenbusiness.com, click your profile icon → Account Settings → Subscriptions, find Money Pro in the list, and click Cancel. You can also call (844) 493-6249 or use live chat. Cancellation takes effect at the end of your current billing period — you keep access until then.
Step-by-Step: Cancel Money Pro Online
- Log in at app.zenbusiness.com
- Click your profile icon in the top right corner
- Select Account Settings
- Click the Subscriptions tab
- Find Money Pro in the list
- Click Cancel and confirm when prompted
That's it. You won't be charged again. Your Money Pro access continues until the end of your current billing period (the month or year you already paid for).
Cancel by Phone or Chat
If you prefer to cancel with a team member:
- Phone: (844) 493-6249 (Monday–Friday, business hours)
- Live chat: Available from the chat icon on your ZenBusiness dashboard
- Email: support@zenbusiness.com
What Cancellation Does NOT Affect
Canceling Money Pro only cancels Money Pro. Your other ZenBusiness services remain completely unchanged:
- Registered Agent service — still active
- Worry-Free Compliance — still active
- ZenBusiness Banking — still active
- Formation plan (Starter/Pro/Premium) — still active
- Your LLC's state registration — unaffected
Export Your Data Before You Lose Access
After your billing period ends, you have a 90-day window to export your data before it's archived. Don't wait — export everything while you have full access:
Export transactions: Transactions tab → Export → select date range → CSV
Export invoices: Invoicing tab → download individual PDFs or Export All
Export tax reports: Reports → Tax Summary or P&L → download PDF and CSV for each year
After 90 days, your data is archived and no longer accessible. If you resubscribe within 90 days, all your data is fully restored.
Frequently Asked Questions
Will I get a refund when I cancel?
Monthly plans: no refund — you already paid for the current month and retain access through the end of it. Annual plans: prorated refund available within 30 days of your original purchase date. After 30 days, no refund — access continues through the end of the annual term. See Money Pro Refund Policy.
What happens to my data after I cancel?
Your data is retained for 90 days after your billing period ends. During those 90 days, you can log in, view, export, and reactivate. After 90 days, it's archived and inaccessible. See What Happens After Canceling Money Pro.
I cancelled but I'm still being billed. What do I do?
Contact support immediately at (844) 493-6249 or support@zenbusiness.com. Provide your account email and the charge date. If cancellation was processed but billing continued in error, we'll refund the incorrect charge.
Can I pause Money Pro instead of canceling?
There is no pause option currently. You can cancel and resubscribe later — if you reactivate within 90 days of your billing period ending, all your previous data is restored.
Money Pro was bundled with my formation plan. How do I cancel just that?
Some formation plans include Money Pro at no additional charge. If it's bundled in your plan, there may not be a separate Money Pro charge to cancel. Check your Subscriptions tab to see how it's listed. Contact support if you're unsure — we'll review your account and explain exactly what you have.
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Still need help? Call (844) 493-6249, use live chat on your dashboard, or email support@zenbusiness.com.