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Set Up Website Builder Contact Forms and Submission Notifications

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To receive Website Builder form submissions, add a Contact Form widget, configure the form fields, set a submission notification email, publish the site, and send a test submission. If you add multiple recipients, separate emails with commas and no spaces. Form responses are also available in the editor's form response area.

Add a Contact Form to a Page

Use the Contact Form widget when you want visitors to request information, ask questions, subscribe, or send basic lead details. Duda contact forms support common field types such as text, dropdowns, radio buttons, checkboxes, date, time, email, and phone number.

Basic setup:

  1. Open Website Builder.
  2. Go to the page where the form should appear.
  3. Open the Widgets panel.
  4. Drag the Contact Form widget into the correct row or column.
  5. Open the form settings.
  6. Add, remove, rename, or reorder fields.
  7. Mark required fields where needed.
  8. Set the submit button text.
  9. Configure submission notifications.
  10. Publish the site and send a test submission.

Keep forms short. For most small businesses, name, email, phone, message, and one service-related question are enough. Longer forms can reduce completion rates unless the visitor expects an intake process.

Set the Submission Notification Email

The most important setup step is telling the form where to send submissions. In the form settings, look for the submission or notification settings and add the email address that should receive form responses.

Duda documentation says that if the form's submission recipient is blank, the form can fall back to the primary email in the Content Library; if no such email exists, it can fall back to the account owner. For ZenBusiness customers, do not rely only on fallback behavior. Set the intended recipient directly and test it.

For multiple recipients:

  • Use commas between email addresses.
  • Do not add spaces after commas.
  • Example: owner@example.com,assistant@example.com
  • Avoid: owner@example.com, assistant@example.com

A space after the comma can cause the next email to be treated as invalid.

Test the Form Before Launch

Always test the form after adding or changing notification settings.

Test checklist:

  1. Publish the site.
  2. Open the live site in an incognito/private browser window.
  3. Submit the form with a test name and email.
  4. Check the recipient inbox.
  5. Check spam/junk folders.
  6. Confirm the form response appears in the form responses area if available.
  7. Reply to the notification email if you want to test the reply-to behavior.
  8. Repeat the test for every recipient if multiple people should receive leads.

If you use a thank-you page, redirect, or conversion tracking, test that path too. A form can submit successfully while the redirect or tracking step is misconfigured.

Use Integrations for Spreadsheets, Email Marketing, and CRMs

Contact forms can connect to additional destinations beyond email. Duda documentation references integrations such as Google Sheets, Mailchimp, Constant Contact, Webhooks, and Zapier-style workflows.

Use integrations when:

  • You want every lead saved to a spreadsheet.
  • You want newsletter opt-ins to enter an email marketing list.
  • You want leads to go into a CRM.
  • You want a webhook to send form data to another app.
  • You need a backup destination in case email delivery is missed.

For integrations, the third-party service controls part of the setup. ZenBusiness can help you find where the integration or HTML widget belongs, but it does not troubleshoot third-party account rules, webhook endpoints, CRM automations, or email marketing platform behavior.

Troubleshoot Missing Form Submissions

If submissions are not arriving, check these in order:

  1. Confirm the form has a notification recipient.
  2. Remove spaces between comma-separated recipient emails.
  3. Confirm each email address is spelled correctly.
  4. Publish the site after changing form settings.
  5. Submit a fresh test from the live site, not just preview.
  6. Check spam/junk and email filters.
  7. Check the form responses area in the editor.
  8. Check the connected integration if using Sheets, Mailchimp, Constant Contact, Webhooks, or Zapier.
  9. Try a different recipient email temporarily.
  10. Contact support with the page URL, form name, recipient email, test time, and screenshots.

If the form works on one page but not another, custom scripts or page-level code may be interfering. Remove recent custom code or test on a simpler page.

Frequently Asked Questions

Where do Website Builder form submissions go?

They go to the email address configured in the form's submission notification settings. Duda can fall back to the primary Content Library email or account owner if no recipient is set, but you should set the intended recipient directly and test the form after publishing.

How do I send form submissions to multiple people?

Enter multiple recipient emails separated by commas with no spaces. Example: owner@example.com,assistant@example.com. A space after the comma can cause validation errors. After saving, publish the site and submit a test form to confirm every recipient receives it.

Why is the form saying my email address is invalid?

Check for spaces, typos, missing @, or unsupported formatting. If you entered multiple emails, remove spaces after commas. If the email still fails, test with one recipient first, publish, submit a test, then add the second recipient.

Do I need to publish after changing a form?

Yes. Form changes are draft changes until you publish. After editing fields, recipients, redirects, integrations, or tracking, click Publish and test the live form in an incognito/private browser window.

Can I see form responses somewhere besides email?

Yes, form responses are available in the form responses area of the site/editor when supported. If you connect Google Sheets, Mailchimp, Constant Contact, Webhooks, or another integration, also check that destination. Email should not be your only record for important leads.

Can I redirect visitors after they submit a form?

Yes, form settings can include submit actions such as thank-you messages or redirects. Use a thank-you page if you want a clearer confirmation or conversion tracking. Test the redirect after publishing because a form can submit even if the redirect is wrong.

Can I add file uploads or intake questions?

You can add supported field types available in your Contact Form widget. If you need complex intake logic, secure document collection, signatures, or protected client portals, use a dedicated form or CRM tool and link or embed it from your site.

Can support troubleshoot my CRM, webhook, or email marketing integration?

ZenBusiness can help you locate the form settings and where supported integrations or embed code go. It does not troubleshoot third-party CRM automations, webhook endpoints, email marketing account rules, or external service outages. Contact that provider for integration-specific errors.