Note: we are using Outlook 2016 (Classic Outlook) for these instructions. At the moment the New Outlook app does not support IMAP connections. The business email must be connected as an IMAP account, so in order to connect your email to Outlook you will need to revert your Outlook app to the Classic Outlook. Once you have your app set to Classic Outlook continue with the instructions below.
Step 1: Open Account Settings
Open Outlook, click on the settings GEAR icon, and select Add Account in the "email accounts" section
If you are using Outlook for the first time this step will be skipped. You will automatically be taken to Step 2.
Step 2: Enter Email
Enter in your business email address then click the Advanced Setup button. If it does not show initially, click Continue and the Advanced Setup button should show after a moment.
Step 3: Account Type
Select IMAP from the provided list.
Step 4: Account Information
Enter the password for your business email as the IMAP/POP Password. Keep in mind that the SMTP Username and Password are your business email address and the password for your business email. For the rest of the information enter following information:
Incoming Mail Server: mail.b.hostedemail.com
Port: 993
Encryption Method: SSL/TLS (from drop down)
Outgoing Mail Server: mail.b.hostedemail.com
Port: 465
Encryption Method: SSL/TLS (from drop down)
Step 5: Password & Connect
Once you click connect when verified you will show the account as successfully added and be taken to your connected inbox.
If the account is properly configured then the connection process is complete.
If you are receiving an error please ensure the password you are entering is correct as well as the Incoming and Outgoing server information.
If you are still experiencing an issue connecting please reach out to our support team via chat or support@zenbusiness.com!