Set Up ZenBusiness Email on Desktop and Gmail
Set Up ZenBusiness Email on Desktop and Gmail
Use the server mail.b.hostedemail.com with IMAP port 993 and SMTP port 465 for all desktop clients. This applies to Mac Mail, Outlook for Mac, Outlook for Windows (Classic only), Windows 10 Mail, and Gmail. Use your full business email address as the username.
Outlook for Windows: The New Outlook app does not support IMAP. You must switch to Classic Outlook before connecting your ZenBusiness email.
Server Settings — Use These for All Desktop Clients
| Setting | Value |
|---|---|
| Incoming/outgoing mail server | mail.b.hostedemail.com |
| Account type | IMAP (recommended) |
| IMAP port (incoming) | 993 |
| POP port (incoming, alternative) | 995 |
| SMTP port (outgoing) | 465 |
| Username | Your full business email address |
| Password | Your business email password |
Mac Mail
- Open Mac Mail.
- Click Mail → Add Account.
- Choose Add Other Mail Account and click Continue.
- Enter:
- Full Name — appears on outgoing emails
- Email Address — your full business email address
- Password — your email password
- Click Create.
- If prompted to configure manually:
- Account Type: IMAP
- Incoming & Outgoing Server: mail.b.hostedemail.com
- User Name: your full email address
- Incoming Port: 993
- Outgoing Port: 465
- Click Sign In.
Outlook for Mac
- Open Outlook.
- Click Tools → Accounts.
- Click Other Email.
- Enter:
- Email Address: your full email address
- Password: your email password
- User Name: your full email address
- Type: IMAP
- Incoming Server: mail.b.hostedemail.com
- Outgoing Server: mail.b.hostedemail.com
- SSL: enabled
- Click Add Account.
Outlook for Windows (Classic Outlook only)
If you see a toggle to switch between New Outlook and Classic Outlook, switch to Classic Outlook first.
- Open Classic Outlook.
- Go to File → Account Settings → Account Settings.
- Click New.
- Choose Manual setup or additional server types, then select IMAP.
- Enter:
- Your Name: your display name
- Email Address: your full email address
- Incoming mail server: mail.b.hostedemail.com
- Outgoing mail server: mail.b.hostedemail.com
- User Name: your full email address
- Password: your email password
- Click More Settings → Advanced and confirm ports: incoming 993, outgoing 465.
- Click Next.
Windows 10 Mail
- Open the Mail app.
- Go to Settings → Manage Accounts → Add Account.
- Select Other account (POP, IMAP).
- Enter your email address and password.
- If prompted for manual configuration, enter the server and port settings from the table above.
Gmail (Browser)
- Open Gmail and go to Settings → See all settings → Accounts and Import.
- Under Check mail from other accounts, click Add a mail account.
- Enter your business email address and follow the IMAP setup prompts:
- Incoming server: mail.b.hostedemail.com, port 993
- Outgoing/SMTP server: mail.b.hostedemail.com, port 465
- Username: your full email address
- Also set up Send mail as (same tab) if you want to send from your business email address while inside Gmail.
Gmail (Mobile App)
- Open the Gmail app.
- Tap your profile icon → Add another account → Other.
- Enter your business email address and tap Next.
- Select Personal (IMAP).
- Enter your password.
- Fill in the incoming and outgoing server settings from the table above.
Media to Preserve During Publish
- Preserve Mac Mail screenshots from source page 236.
- Preserve Outlook for Mac screenshots from source page 237.
- Preserve Outlook for Windows screenshots from source page 238.
- Preserve Windows 10 Mail screenshots from source page 239.
- Preserve browser Gmail screenshots from source page 242.
- Preserve mobile Gmail screenshots from source page 243.
Frequently Asked Questions
What server do I use for ZenBusiness email on a desktop?
mail.b.hostedemail.com for both incoming and outgoing mail on all desktop clients.
What ports does ZenBusiness email use?
993 for IMAP incoming, 465 for SMTP outgoing. POP incoming uses 995.
Should I use IMAP or POP?
Use IMAP. It keeps messages on the server and syncs across all your devices.
Can I use the New Outlook app on Windows?
No. The New Outlook app does not support IMAP. Switch to Classic Outlook first.
Can I send from my ZenBusiness business email address inside Gmail?
Yes. Set up Send mail as in Gmail's Settings → Accounts and Import tab.
