What does linking an account mean?
Linking an account refers to the process of connecting an external bank account to your ZenBusiness Banking account. We've partnered with Plaid to provide a secure and user-friendly way to link your external bank accounts. Plaid is a leading provider of financial data services, known for its robust security measures and seamless integration with banks and financial institutions.
Why link an external bank account?
Easier funds transfer: Transfer funds between your ZenBusiness account and linked external accounts in just a few clicks.
Security and Privacy: When using trusted services like Plaid to link accounts, your financial data remains secure. You don't need to share your external account credentials with ZenBusiness, which adds an extra layer of security to your financial transactions.
To easily transfer funds between your ZenBusiness Banking account and your other accounts, connect an external account to your ZenBusiness account and follow these steps:
Step 1: log in to your ZenBusiness account
Visit Zenbusiness.com and log in to your ZenBusiness Banking account
Step 2: Access Linked accounts
Navigate to “Connected Accounts” in the left menu under Banking
Step 2: Start the linking process
Click “Link account” or “Link an account.”
Step 4: Continue with Plaid
On the next screen, click “Continue” to connect your account through Plaid.
Step 5 Choose your External bank
Enter or choose the name of the financial institution where you own the other account.
Step 6 Authenticate your account
After selecting your bank, sign into that bank’s website using your netbanking/login credentials (Citibank is shown here as an example. You’ll log in to the bank where you own the account)
Step 7: Confirm Linking
After successfully authenticating, confirm/ authorize the linking of your external bank account to your ZenBusiness Banking account
Step 8: Review and Finalize
Return to the Linked account screen on your Banking dashboard, and your accounts will be linked.
Step 9: Start Transacting
With your external bank account successfully linked, you can now initiate transfers between linked account and ZenBusiness Banking account
Security measures for account linking
ZenBusiness uses Plaid to link your external accounts with other financial institutions to your ZenBusiness Banking account. Plaid has the following measures in place to ensure the security of your personal data and confidential banking credentials.
Data encryption
When you use Plaid to connect an account to your ZenBusiness Banking account, Plaid keeps your data safe and private with best-in-class encryption protocols like the Advanced Encryption Standard (AES 256) and Transport Layer Security (TLS).
Strong authentication
Plaid requires multi-factor authentication for added security to help protect your data in our systems.
Regular security audits
Plaid conducts regular security audits and assessments to identify vulnerabilities and make sure compliance with industry standards. This helps maintain a strong security posture and addresses any potential issues promptly.
Is there a limit to the number of accounts I can link?
No, there is no limit to the number of bank accounts you can link to ZenBusiness.
Is there a waiting period for linked accounts to be fully active?
No, once you have successfully linked your external bank account, you can start transferring money right away
Can I set up automatic transfers between linked accounts?
No, we don’t support automatic transfers yet.
Troubleshooting for account linking
If you encounter difficulties while trying to link your external bank account through Plaid, and you need to make a money transfer, you can initiate the transfer directly from your external account.
To do this, you'll need your ZenBusiness Banking routing and account numbers, which can be found on your Banking dashboard under “Account details.”
I’m facing issues connecting my account even though Plaid supports my bank.
We recommend always double-checking the accuracy of your bank username and password when logging into your online banking portal. If you rely on a password manager or auto-fill feature, make sure these tools are correctly inputting your login credentials.
What do I do if my bank isn't supported by Plaid?
First, confirm that you've correctly entered the name of your bank. If you still can’t find your bank, it's possible that Plaid doesn't currently support it. If this happens, please contact us at {contact details], with the name of your bank, and we'll request that Plaid consider adding support for it.