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ZenBusiness

Set Up Website Builder eCommerce, Payments, Products, and Shipping

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To sell products through ZenBusiness Website Builder, use the Advanced editor with the eCommerce add-on or store-enabled package. Add products, configure product options and inventory, connect a payment provider such as Stripe or PayPal, set shipping or pickup rules, test checkout, then publish your store.

Confirm You Have the Right Editor and Plan

Website Builder eCommerce is not the same as adding a payment link to a page. A full store requires the Advanced editor and eCommerce functionality. Simple editor is for fast one-page informational sites and is not the right path for a product catalog, cart, checkout, shipping, tax, and payment processor setup.

Use native eCommerce if you need:

  • Product pages
  • Shopping cart
  • Checkout
  • Inventory tracking
  • Product options or variants
  • Shipping rates or pickup
  • Discounts or coupons
  • Order management
  • Payment processor connection

Use an external payment link if you only need a simple pay button, booking deposit, invoice, donation link, or one-off checkout managed outside ZenBusiness.

Add Products and Product Options

Duda's Native eCommerce documentation starts with products and product options. Add each item with a clear name, description, price, images, and inventory settings. If a product comes in variations, set up options such as size, color, material, duration, or service type.

A practical product setup checklist:

  1. Add the product name.
  2. Add a clear product description.
  3. Upload product photos with consistent sizing.
  4. Set the price.
  5. Add SKU if you use one.
  6. Add inventory quantity if tracking stock.
  7. Add product options/variants if needed.
  8. Add weight and package dimensions if shipping rates depend on them.
  9. Assign product categories if you have multiple groups.
  10. Preview the product page before launch.

If a product page or dynamic product template stops showing the right product data, collect screenshots and the affected product/page before contacting support.

Connect a Payment Provider

ZenBusiness does not process store payments directly. The store connects to payment providers, and those providers process customer payments and deposit funds into your merchant or bank account.

Common payment paths include:

  • Stripe
  • PayPal
  • Square or other supported providers when available
  • Offline/manual payments where supported

General setup flow:

  1. Create or log in to your payment provider account.
  2. In Website Builder, open the store/eCommerce payment settings.
  3. Select the provider you want to use.
  4. Connect or authorize the provider account.
  5. Confirm the provider supports your country, currency, and business type.
  6. Complete any identity or business verification required by the provider.
  7. Create a small test product or test order if available.
  8. Confirm the order appears in store management and the payment appears in the provider account.

Payment provider fees are charged by the provider, not ZenBusiness. For payment holds, verification, disputes, or payout timing, check the provider account directly.

Configure Shipping, Pickup, and Delivery

If you sell physical products, configure how customers receive orders before launching checkout. Duda's shipping documentation supports manual shipping zones and automated shipping through Easyship in supported setups. Availability can depend on plan, country, and store configuration.

Shipping setup checklist:

  1. Decide where you ship.
  2. Create shipping zones for those regions.
  3. Choose rate types such as flat rate, free shipping, weight-based rates, or live rates where available.
  4. Add package weight and dimensions to products when rates depend on them.
  5. Add pickup locations if customers can pick up orders locally.
  6. Test checkout with at least one local and one non-local address.
  7. Confirm taxes, shipping, and total price look correct before publishing.

If the shipping method UI fails, capture screenshots, the product, shipping zone, browser, and exact step that fails before contacting support.

Decide Between Website Builder, External Links, and Shopify

Use the right tool for the business model.

Goal Best path
Service business with a few products Website Builder eCommerce add-on
One-time payment, deposit, or booking payment External Stripe/PayPal/booking link may be enough
Large product catalog or complex variants Consider Shopify
Store-first business with multichannel selling Consider Shopify
Business website first, light store second Website Builder eCommerce may fit

Website Builder keeps the website inside the ZenBusiness ecosystem. Shopify is better when the store is the business and you need deep commerce tooling, many integrations, or larger catalog flexibility.

Frequently Asked Questions

Is eCommerce included in Website Builder?

No. eCommerce requires an add-on or store-enabled package and the Advanced editor. The base Website Builder and Simple editor are not the same as a full online store. Check your dashboard or contact support to confirm whether eCommerce is active on your account.

Can I accept payments without the eCommerce add-on?

Yes, but only by using an external payment link or embedded third-party checkout managed outside ZenBusiness. That can work for deposits, bookings, invoices, or one-off payments. For products, cart, shipping, tax, inventory, and order management, use the eCommerce add-on.

Which payment providers can I use?

Supported providers depend on the store setup and your location. Duda documentation references options such as Stripe, PayPal, Authorize.net, Klarna, Mollie, offline/manual payments, and app-based options. In your ZenBusiness editor, use the live payment settings as the source of truth for what is available to you.

Does ZenBusiness process my payments?

No. ZenBusiness provides the storefront tools, but the payment provider processes customer payments and handles verification, transaction fees, disputes, refunds, and payouts. Log in to the payment provider account for payout timing, holds, and account verification issues.

How do I test checkout before launching?

Create a low-price test product or use the provider's test mode if available. Place a test order, confirm the order appears in store management, confirm the payment appears in the provider account, check notification emails, and verify shipping/tax totals. Remove or hide the test product before launch.

What if shipping methods will not save or appear?

Capture the shipping zone, method, product, package settings, browser, and exact step that fails. Confirm products have weight and dimensions if rates depend on them. If the UI still fails, contact support with screenshots so Web Services or product teams can review the issue.

Can I sell services or digital products?

Duda Native eCommerce supports several product types, including physical products, digital downloads, services, donations, and subscriptions in supported setups. Availability can depend on the store version and plan. Check the product type options in your store settings before building your catalog around a specific type.

When should I use Shopify instead?

Use Shopify if selling online is your primary business, you have a large catalog, need advanced variants, need multichannel sales, or want a commerce-first app ecosystem. Use Website Builder eCommerce if you primarily need a business website and want to sell a smaller set of products or services alongside it.