How to add a payee

1. Log in to your ZenBusiness account.
2. Go to Banking.
3. Open Payees.
4. Click Add a Payee.
5. Enter the payee’s information.
6. Save the payee.

Steps to send money online

1. Log in to your ZenBusiness Banking account.
2. Go to Banking → Overview.
3. Click Move Money.
4. Choose Send Money.
5. Select a linked account or payee.
6. Enter the amount.
7. Choose the transfer type.
8. Review and authorize the transfer.

What if no payee or linked account is set up yet?

If you want to send money to another account you own, first link that account. If you want to send money to another person or business, add them as a payee before starting the transfer.

Timing

Fees

• Standard ACH: free
• Same-day ACH: free
• Domestic wire: $15

Limits

Important points before using checks

• You are responsible for keeping enough funds in the account to cover the check.
• Repeated bounced checks may affect your ability to keep using checks.
• The per-check limit is $10,000.

How to get checks

ZenBusiness does not issue checks directly. You can:

• Order checks from an online third-party provider
• Buy checks from a retailer that offers check printing

When ordering, use these details:

• Institution name: Thread Bank
• Bank address: 210 E Main St, Rogersville, TN 37857

Basic check workflow

1. Get checks from a provider or retailer.
2. Fill in the recipient details.
3. Deliver or mail the check.

For help with checks, contact MoneySupport@zenbusiness.com or call 844-493-6249.

How to track transfer history

1. Log in to ZenBusiness Banking.
2. Go to Connected Accounts or Payees.
3. Use the three-dot menu next to the relevant account or payee.
4. Open Transaction history.

Stop a pending transfer

If you need to stop a transfer that has not yet completed, contact ZenBusiness support as quickly as possible. Whether a transfer can be stopped depends on the type and processing stage.

How do I send money to someone from ZenBusiness Banking?

Go to Banking → Overview → Move Money → Send Money. Select a linked account (for accounts you own) or a payee (for payments to others). Choose your transfer type — Standard ACH (free, 3–5 days), Same-day ACH (free, same day before 4:30 pm), or Wire ($15 fee, faster).

My ACH transfer didn't arrive — what should I do?

Check the transfer status in Banking → Connected Accounts or Payees → three-dot menu → Transaction history. Standard ACH takes 3–5 business days. Same-day ACH submitted after 4:30 pm processes the next business day. Federal holidays add one business day. If the status shows Failed, contact support with the transaction details.

Can I cancel a transfer I just sent?

Contact support as quickly as possible. Whether a transfer can be stopped depends on the type and how far it has progressed. Same-day ACH and wires move faster and may not be cancellable once submitted.

Does ZenBusiness support international wire transfers?

No. International wire transfers are not currently supported. For international payments, use a service like Wise (wise.com) and transfer to your ZenBusiness Banking account via ACH once funds are in USD.

What are the transfer limits?

Can I write paper checks from my ZenBusiness Banking account?

Yes, but ZenBusiness does not issue the paper checks. Order them from a provider like Extra Value Checks or Walmart/Costco check printing. Use Thread Bank as the institution name and 210 E Main St, Rogersville, TN 37857 as the bank address. Per-check limit is $10,000.

Can I schedule a recurring transfer or future-dated payment?

No. Scheduled or future-dated transfers are not supported yet. Each transfer must be initiated manually.

How do I track a transfer I already sent?

Go to Banking → Connected Accounts or Payees, click the three-dot menu next to the account or payee, and open Transaction history.