ZenBusiness Domain Guide

How to access domain settings

1. Sign in at zenbusiness.com.
2. Go to Web Tools → Domains.
3. Select the domain.
4. Review the current nameservers before opening DNS Management.
5. Save screenshots of A, CNAME, MX, and TXT records before editing.

Change only the records required for the service you are connecting. Website providers normally use A and CNAME records; incoming email uses MX records, and email verification commonly uses TXT records. Never clear the entire DNS list. Use the DNS and Email Setup Guide for the safe decision flow.

Use the ZenBusiness website builder

ZenBusiness makes it easy to build a website and connect it to your domain. Select a template, customize your content and images, then connect it to your domain name. See ZenBusiness Website Builder Guide for the full workflow.

Link to a third-party website provider

Get the current A and CNAME values from the website provider, then update only those matching records at the domain’s active DNS host. Preserve existing MX and email-authentication TXT records so the website connection does not interrupt email. Avoid changing nameservers unless you intend to move every DNS record to a new host. Follow Connect a Domain to a Website Without Breaking Email for the complete workflow.

How to transfer

1. Contact our support team via chat or email to request your transfer code.
2. Start the transfer with your new registrar.
3. Check your email for a consent request from ZenBusiness and click the approval link.

A registrar transfer does not automatically move DNS. Preserve the active nameservers and records unless you intentionally change DNS hosts; if you do move DNS, copy every required website and email record before switching. If you do not click the consent link, the transfer takes an extra week.

Note: ZenBusiness does not issue partial or full refunds on the original domain purchase when you transfer.

My domain registration failed — what do I do?

Save the exact error and confirm that the account shows the correct business name, physical address, country, email, and phone number. If any required information is missing or wrong, contact our support team to correct it and retry the registration. If the information looks complete, support can identify the blocked field or another registration issue.

Can I transfer my ZenBusiness domain to another registrar?

Yes, after 60 days. Contact our support team for the EPP code, start the transfer with the new registrar, and approve the confirmation. A registrar transfer does not automatically move DNS, so preserve the active nameservers and records unless you intentionally change DNS hosts. Ask support how the transfer affects renewal.

Is there a refund if I transfer my domain?

No. Per the ZenBusiness Support Terms, domain names are non-refundable once selected and registered, and renewals are non-refundable after they process. Transferring your domain to another registrar does not change this — the original domain purchase is not refunded.

Can I change my domain name?

Only before registration finishes. Contact ZenBusiness immediately after ordering if you need a correction. Once registered, the domain name cannot be renamed; you must register a different domain and reconnect the website and email. Keep the original domain active if customers may still use it. Check the dashboard for current domain pricing.

Where do I update DNS records or nameservers?

Update DNS wherever the domain’s active nameservers point. If they point to ZenBusiness, use zenbusiness.com → Web Tools → Domains → DNS Management. If another provider controls the nameservers, edit records there. Save the existing records before changing anything, and use the DNS and Email Setup Guide if email must stay active.

How do I point my domain to a third-party website?

Get the exact A and CNAME values from the website provider, then enter them at the active DNS host. Preserve MX and email-related TXT records, and do not clear the DNS list. See Connect a Domain to a Website Without Breaking Email for provider navigation, verification, and troubleshooting.

When should I get my domain verification email?

ZenBusiness sends the verification message after registration completes. Check Spam and confirm the account email is current. If the message has not arrived within 24 hours, contact our support team to resend it. Domain verification is separate from DNS propagation or a website-provider verification step.

My domain registration failed with an error. What do I do?

Save the exact error and review the business and contact information visible on the account. Required fields include the business name, physical address, country, email, and phone number. Because these fields are not currently customer-editable, contact our support team to correct missing information and retry registration.

If I cancel my domain, what happens to my website and email?

Services tied to the domain lose their public address. A ZenBusiness website may revert to its temporary subdomain, and ZenBusiness Business Email on that domain stops receiving messages. Before canceling, back up anything you need and contact our support team if you plan to preserve or move the website or email.

How do I transfer my domain away from ZenBusiness to another registrar?

After the 60-day registration lock, contact our support team to request the EPP authorization code, then start the transfer at the new registrar and approve the confirmation. A registrar transfer does not automatically move DNS: preserve the active nameservers and records unless you intentionally change DNS hosts. Ask support how renewal is handled.

My domain is on a cancelled ZenBusiness account. Can I transfer it?

Domain transfers from a cancelled account cannot be completed through normal self-service tools. Contact our support team with the business name and domain. Support can verify ownership and start the available transfer process. You still need an active account at the receiving registrar to complete the transfer.