ZenBusiness Business Email Features Guide

Set up a filter

1. Log in at mail.zenbusiness.com
2. Go to Settings → Filters
3. Click Create New Filter
4. Set your condition — filter by sender, subject, body content, or keywords
5. Set the action:
6. Move to folder — route matched emails to a specific folder
7. Flag — mark for follow-up
8. Forward — send a copy to another email address
9. Discard — delete matched emails without delivering to inbox
10. Save the filter

Manage existing filters

Go to Settings → Filters and click the gear icon next to any filter to enable, disable, edit, or delete it.

Performance note: Avoid using "entire message" as the search scope on large inboxes — scanning full message bodies is slow. Use sender, subject, or header conditions for faster processing.

Set up an autoresponder

1. Log in at mail.zenbusiness.com
2. Go to Settings → Autoresponder
3. Type your reply in Autoresponse Text
4. To have it stop on its own, enter an End Date. There is no start date, so turn the autoresponder on when you leave. Leave Interval at its preset value
5. Turn on Enabled and click Save. If you can't see Save, scroll down

There is no start date: the autoresponder runs from when you turn Enabled on and save, and stops automatically on the End Date. To turn it off early, return to Settings → Autoresponder, turn Enabled off, and click Save.

Set up forwarding

1. Log in at mail.zenbusiness.com
2. Go to Settings → Filters and click Create
3. Enter a Filter name, set the scope to all messages, and leave Filter enabled turned on
4. Under Actions, choose Send message copy to or Redirect message to, then enter the destination email address
5. Click Save

To stop forwarding, open the filter in Settings → Filters and turn off Filter enabled, or delete it.

Import contacts

Go to the Contacts tab → click Import → upload a CSV or vCard (.vcf) file to bulk-import your contact list. To add a contact from an email you received, open the message, click the sender's address, and select Add to address book.

Create a contact group

Groups let you email multiple people at once with a single name in the To field (e.g., "Team" or "Clients").

1. Go to Contacts → Groups
2. Click the three-dot menu → Add Group
3. Name the group
4. Drag contacts into the group, or select contacts and choose Assign to Group
5. To remove a contact from a group: select them → More → Remove from group (they stay in your address book)
6. To rename or delete a group: click the three-dot menu next to the group name

Permission error during initial email setup

A "permission error" when you first try to create your business email is a backend provisioning issue — the email account creation didn't complete correctly in the hosting system.

What to do:
1. Wait 15 minutes
2. Return to your ZenBusiness dashboard and try the email setup flow again
3. Most provisioning delays resolve on their own within 15–30 minutes

If the error persists after 30 minutes, contact our support team with your domain name and the email address you were trying to create. Do not purchase a new email subscription — the issue is in provisioning, not your subscription status.

Can't log in to webmail

1. Go to mail.zenbusiness.com (not a different URL)
2. Confirm you're using your full email address as the username (e.g., info@yourbusiness.com)
3. Clear your browser cache or try an incognito window
4. If you've forgotten your password and have password recovery set up, enter your full address and a password and click Login. If the password is rejected, a Reset your password link appears under Login; click it and choose SMS or E-mail
5. If password recovery is not set up, contact our support team for a manual reset

Email not arriving / going to spam

Check your Spam folder — messages from new senders are sometimes filtered. If legitimate messages land in spam, select them and click Not Spam to improve future filtering. Add frequent senders to your Allowed list in Settings → Spam Settings.

What is plus-sign (+) email addressing?

Plus addressing lets you receive email sent to yourname+anything@yourdomain.com directly in your inbox. Create unlimited variations (like +orders, +support, +newsletter) to track message sources and pair with filters to auto-sort messages into folders. No setup required.

Can I have multiple email addresses on one domain?

Yes — you can have multiple addresses on the same domain (e.g., info@, support@, yourname@, billing@), but each address is a separate Business Email purchase. Each account has its own 5 GB inbox and login. Add additional accounts and manage existing ones from your ZenBusiness dashboard under Marketing → Email.

How do I set up an out-of-office message?

Log in to webmail → Settings → Autoresponder → type your reply in Autoresponse Text → enter an End Date (there is no start date) → turn on Enabled → Save. The autoresponder turns off automatically on the End Date.

How do I forward my business email to Gmail?

Go to Settings → Filters in webmail and click Create. Under Actions, choose Send message copy to or Redirect message to, enter your Gmail address, and click Save. Note: this forwards incoming mail — to send from Gmail using your business address, you'd also need to add the account under Gmail Settings → Accounts → Send mail as.

I'm getting a "permission error" when I try to set up my email. What do I do?

Wait 15 minutes and try again from your ZenBusiness dashboard. This is a backend provisioning delay that usually resolves on its own. If it persists after 30 minutes, contact our support team — don't purchase a new subscription.

Can I use my ZenBusiness email in Outlook or Gmail?

Yes. See Set Up ZenBusiness Email on Desktop and Gmail for IMAP and SMTP settings and step-by-step setup instructions.

Is there a ZenBusiness mobile app for email?

No. The ZenBusiness app does not include email access. Use your phone's native mail app (iPhone Mail, Gmail on Android) with IMAP, or access webmail at mail.zenbusiness.com in your mobile browser. See Set Up ZenBusiness Email on iPhone or Android.